Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening...
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Image Credits: BEHROUZ MEHRI/AFP / Getty Images Sony Music Group has sent letters to more than 700...
Image Credits: Darrell Etherington / TechCrunch, with stock photos from Getty under license When I attended Automate...
Image Credits: JuSun / Getty Images Andrej Safundzic, Alan Flores Lopez and Leo Mehr met in a...